Placing an order

• What payment methods do you accept?

  We currently accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, Shop Pay, Amex, Discover, Diners Club and Maestro American Express Apple Pay Diners Club Discover ...

• Can I add to an existing order?

  Unfortunately, you can't add to an order, however, if you place another order before we process the original one and contact our support team at customerservice@penny-black.co.uk, we will be happy to refund you one of the postage charges.

• Can I cancel my order online?

  Unfortunately, our site doesn't currently allow you to change or cancel your order yourself. Please get in touch with customerservice@penny-black.co.uk and we will do our best to sort it for you. If the order has already been processed then you may have to wait until the order is delivered to the...

• Has my order been successful?

  Within a few minutes of placing your order, you should receive an order confirmation email with your order number. If you don't receive an email, check that your email address is spelled correctly and check your junk mail folder. If you still haven't received it please get in touch with customers...

• When will I be charged for my order?

  Payment for your order is taken at the point of ordering.

• I forgot to use my offer code

  Get in touch with customerservice@penny-black.co.uk and let us know your offer code and as long as it was valid at the time of ordering, we'll sort it out and refund the amount back to you.

• Can I make an order over the phone?

  Unfortunately, we can't take orders over the phone at this time.

• Items in my basket are now sold out

  Products are not allocated to your order until you have received an order confirmation, they are not reserved when added to your basket.