Once you place an order, we'll send you an email confirming that the order has been placed and the items you've ordered.
When your order has been fulfilled, we'll send you an email to let you know it's on it's way. If you selected a tracked delivery service, then your tracking reference will also be included in this email. If your order is being fulfilled from more than one location you will be sent multiple emails confirming your order fulfilment.
If you don't receive an email within 2 working days, please get in touch with our team at customerservice@penny-black.co.uk
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