My order hasn't arrived in the expected delivery time - what should I do?

Standard and Quicker Delivery
Orders placed Monday to Friday before 4pm or before 11am Saturday will be dispatched the same day. Please allow 3 to 5 working days for your order to arrive.*

Next Day Delivery
If you select Next Day delivery, your order will be dispatched by Royal Mail Special Delivery or DPD Next Day.

  • Orders placed before 4pm Monday to Friday - or before 11am Saturday - will be dispatched the same day.
  • Orders after 4pm Monday to Friday - or after 11am Saturday - or anytime Sunday - will be dispatched the next working day.
  • Orders dispatched using this service on a Friday or Saturday will be guaranteed for the following Monday.
  • This service excludes Saturdays, Sundays and UK bank holidays.

*Please allow additional time if you're expecting a delivery over a bank or public holiday.

If you still need help and your order has not arrived within the expected delivery time, please email us at customerservice@penny-black.co.uk or call us on 03301239750.

Nov 21, 2025

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