We want our products to make you smile. But if you’re unhappy for any reason, get in touch and we’ll resolve the issue as quickly as possible.
Returns can be made within 30 days of dispatch. All you need to do before returning is let us know it’s happening, that way we know to expect it and what action to take.
When a refund is approved, we guarantee it’ll be processed to the original payment method within 14 working days. We’ll send you an email to confirm, but remember it might take up to 7 working days for it to show in your account.
Apart from faulty products, we can only accept returns of unopened and unused products in a sellable condition. Unfortunately, personalised items and balloons that have been inflated can’t be returned unless faulty.
- First get in touch - we'll send you a Return Authorisation.
- Next, package your return in whatever works (a box, a padded envelope, or something else). All items, apart from faulty ones, should be in a sellable condition – returned in their original protective packaging.
- Don't forget to include your Return Authorisation Number inside the package.
- Address your package to: Returns Dept, Penny Black Glasgow Ltd, 721-723 Great Western Road, Glasgow, G12 8QX.
- Now all that’s left to do is send it. To make sure it arrives safely, consider a tracked or sign for service – and keep a certificate of posting. Unfortunately, we can’t cover the cost of returning unless the item is faulty.
If the items we get back are damaged or not resellable, we reserve the right not to provide a refund. In that instance, you’ll be responsible for the cost of the items being returned to you within 28 days. This does not affect your statutory rights.