Refunds and exchanges
-
You can return in store too, and we’ll refund the price of goods within 30 days of the purchase date – as long as they’re unused and in a resellable condition. Don’t forget you’ll need your receipt for a full refund. But don’t panic if you’ve lost it – you can exchange your items instead
-
How do I return unwanted items?
We want our products to make you smile. But if you’re unhappy for any reason, get in touch and we’ll resolve the issue as quickly as possible. Returns can be made within 30 days of dispatch. All you need to do before returning is let us know it’s happening, that way we know to expect it and what... -
My order arrived and its damaged - what do I do?
If your items arrive faulty or damaged, we’ll refund all postage and packaging costs. Just get in touch with customerservice@penny-black.co.uk We’ll also cover the cost of return, unless it was sent to you with other items you’re not returning. Remember to include a copy of the receipt showing yo... -
My order was undelivered and returned to sender - what happens now?
A package could be undelivered for a range of reasons. It’s often when the delivery address isn’t right, an item that needs a signature upon arrival hasn’t been signed for, or a failed delivery attempt hasn’t been collected from a collection office – in that instance it’s usually returned to the ... -
When will I receive my refund?
When a refund is approved, we guarantee it’ll be processed to the original payment method within 14 working days. We’ll send you an email to confirm, but remember it might take up to 7 working days for it to show in your account.