My order was undelivered and returned to sender - what happens now?

A package could be undelivered for a range of reasons. It’s often when the delivery address isn’t right, an item that needs a signature upon arrival hasn’t been signed for, or a failed delivery attempt hasn’t been collected from a collection office – in that instance it’s usually returned to the sender.
When an undelivered package is returned to us, we’ll issue a full refund – excluding delivery costs. Unfortunately, we’re not able to resend undelivered packages. So if you’d still like the item, please place a new order.