Welcome to Our Help Site

• What delivery services do you offer?
• Has my order been dispatched yet?
• My order hasn't arrived in the expected delivery time - what should I do?
• Which mail carriers do you use?
• Last Order Dates Christmas 2025

• What payment methods do you accept?
• Can I add to an existing order?
• Can I cancel my order online?
• Has my order been successful?
• When will I be charged for my order?
• I forgot to use my offer code
• Can I make an order over the phone?

See all articles in Placing an order →

• Is the paper and card in Penny Black products responsibly sourced?
• Is the glitter you use biodegradable?
• What are you doing about cello bags from greeting cards?

• Can I return items in store?
• How do I return unwanted items?
• My order arrived and its damaged - what do I do?
• My order was undelivered and returned to sender - what happens now?
• When will I receive my refund?

• Do I need an account?
• How do I change or update my account details?
• I've forgotten my password

• How do I request my data is deleted?
• I have a complaint